Overview

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Overview

Analytics Dashboard (AD) is an audio and video quality operations platform of ZEGOCLOUD that helps you comprehensively monitor audio and video services, restore the call quality and interaction scenarios, and easily and effectively locate and troubleshoot issues to improve the audio and video quality and user experience.

Call quality monitoring

Through the Call quality monitoring module, you can easily and effectively locate and diagnose issues and restore the audio and video quality and user interaction experience.

• Helps you monitor the quality of voice and video calls in the entire lifecycle.
• Helps you evaluate the impact scope of an issue to determine whether the issue affects a large number of users or only one user.
• Helps you trace back user behavior, restore the user experience from end to end, check the call quality, locate issues, and analyze the causes.

User behavior monitoring

Through the User behavior monitoring module, you can trace room tracks of users in the lifecycle, view users' stream publishing and playing quality and user behavior, diagnose user exceptions, and analyze the causes.

• Helps you quickly view room tracks of a target user in the lifecycle and in a specified room.
• Helps you view users' behavior and stream publishing and playing quality in specified rooms, restore the user behavior and user experience, and locate the time periods with a poor user experience.
• Automatically identifies exceptions in the user lifecycle and analyzes the root causes, helping developers solve user exceptions and improve the user experience.

Operations Dashboard

Through the Operations Dashboard module, you can scrutinize user experience, service health, business trend alterations, and gauge the overall health of your business. It provides insights into operational scale.

• Helps you to get a comprehensive view of the fundamental user experience via multiple metrics and enables you to assess quality status. Based on these metrics, you have the flexibility to view data at various granularities like hourly or daily.
• Helps you to delve deeper into the quality situation across different regions, comprehend the evolving quality trends in each region, and discern the trajectory of quality.
• Transparent streaming media and room service data help you measure backend service availability.
• Helps you to get various viewpoints to observe shifts in business scale, such as daily room activity, user count, and the scale of publish-play streams, assisting you in assessing business operational conditions.
• Helps you to view user distribution from different perspectives such as region, platform, system, and SDK version to understand user group portraits.

Real-Time Monitoring

Through the Real-Time Monitoring module, you can monitor and understand the user experience, service status, and business scale change in time to ensure business reliability with the real-time data provided by AD.

• Helps you monitor the overall business quality in terms of the room, user, stream publishing and playing, user experience, network quality, and service overview.
• Provides minute-level real-time data, helping you trace business changes in time.
• Helps you view detailed data of different platforms, regions, and stream playing services to meet data requirements in different business scenarios.

Monitoring Alarm

AD provides a real-time alarm function to generate alarms for metrics of audio and video services.

• Supports alarm rules and policy customization.
• Supports historical alarm record traceback.
• Provides various alarm notification methods to meet different notification requirements.
• Associates alarm records with Quality Dashboard and Real-Time Monitoring, helping analyze alarm causes.

Operation system access

To meet developers' access requirements, AD provides built-in and open API access methods. Developers can directly use AD in their systems, saving interworking costs and improving working efficiency.